1️⃣ Introduction
At PropVest UK ("we," "our," or "us"), we are committed to providing clear and transparent refund policies to ensure a fair process for all users. This Refund Policy explains the conditions under which refunds may be granted, the process for requesting a refund, and how we handle refund-related inquiries.

By using our website and services, you acknowledge that you have read and agree to this Refund Policy. If you do not agree with the terms outlined, please refrain from using our services.

2️⃣ General Refund Policy
Refund eligibility depends on the type of service purchased and its usage status. Since our services involve property investment insights and educational resources, refund requests are handled on a case-by-case basis.

✔️ Full refunds are only available for services that have not been accessed or used.
✔️ Partial refunds may be considered for ongoing services if only part of the service has been delivered.
✔️ No refunds will be issued for services that have already been fully provided or accessed.
✔️ Refund requests must be submitted within 14 calendar days from the date of purchase.
✔️ If a refund request is approved, processing will take place within 10 business days through the original payment method.

Refund eligibility is determined based on usage records and service terms outlined in this policy.

3️⃣ Non-Refundable Services
Certain services are non-refundable due to their nature and digital delivery:

Completed property investment consultations where insights have already been provided.
Downloadable materials or reports that have been accessed.
Third-party services or software subscriptions fulfilled by external providers.
Late refund requests submitted after the 14-day eligibility period.
If you are unsure whether your purchase qualifies for a refund, please contact us before submitting a request.

4️⃣ Refund Eligibility Criteria
Refunds may be considered in the following cases:

✔️ Service Unavailability – If a purchased consultation or service is canceled by PropVest UK and cannot be rescheduled, a full refund will be issued.
✔️ Duplicate Payment – If a user is charged more than once for the same service, the duplicate charge will be refunded.
✔️ Technical Issues – If a payment processing error occurs, we will issue a full refund.
✔️ Cancellations Before Access – If a user cancels registration before accessing any part of the service, a refund may be possible.

Refunds will not be issued in cases where:
❌ The user has accessed or participated in the service.
❌ The refund request is made due to a change of mind after using the service.
❌ The user provided incorrect details during registration, affecting service delivery.

All refund requests will be assessed based on our internal service logs and verification systems.

5️⃣ Refund Request Process
To request a refund, follow these steps:

1️⃣ Submit a request via email to [email protected] with the following details:

Full name and contact information.
Order number or invoice reference.
Description of the service purchased.
Reason for the refund request.
2️⃣ Review and Processing

Our team will review your request within 5 business days.
Additional information may be required for eligibility verification.
3️⃣ Approval or Denial

If approved, the refund will be processed within 10 business days.
If denied, we will provide a written explanation for the decision.
Refunds are issued via the original payment method unless otherwise agreed upon. Processing times may vary depending on your bank or payment provider.

6️⃣ Cancellations & Modifications
If you wish to cancel a service before accessing any content, you may be eligible for a full refund.
Cancellation requests must be submitted in writing via [email protected].
If access to the service has already been granted, eligibility for a partial refund will be assessed based on the stage of completion.
7️⃣ Chargebacks & Dispute Resolution
If you believe a charge was made in error, please contact us first before initiating a chargeback with your bank.
Filing a chargeback without a valid reason may result in delayed resolution.
If a chargeback is initiated without prior communication, we reserve the right to dispute it.
We are committed to resolving refund inquiries fairly and efficiently.

8️⃣ Exceptional Circumstances
Refunds may be considered under exceptional circumstances, including:

✔️ Service interruptions caused by unforeseen technical failures on our end.
✔️ Legal or regulatory changes that prevent us from completing the service.
✔️ Other valid reasons determined on a case-by-case basis.

Each request will be reviewed individually to ensure a fair resolution.

9️⃣ Amendments to This Policy
We reserve the right to update this Refund Policy periodically. Continued use of our services implies acceptance of the updated policy.

🔟 Contact Information
For questions or assistance regarding refunds, please contact us:

📍 Address: 34 Gillingham St, Pimlico, London SW1V 1HU, UK
📞 Phone: +44 207 821 6596
📧 Email: [email protected]